IT Support

IT Support Services

Our IT Support services are designed for Organisations who either don’t have dedicated in-house IT resource, or simply wish to complement their existing team.

We provide a flexible service to suit your needs, this can be anything from hours of cover to the granularity of the support provided. In some cases we support our Client’s entire environment, in other cases we only support certain components where additional support is required.

We will keep your systems secure. We ensure your network and users are secure from cyber threats.

We will also help you comply with regulatory compliance standards such as FCA, GDPR, PCI and Cyber Essentials. This includes assessing your working practices and making recommendations that will make security part of the fabric.

We work with the following technologies: Cisco support, Microsoft Support, Sonicwall Support, Fortinet Support and more.

Streym IT Support - The Benefits

Proactive ICT Support

Using our advanced network monitoring system, we can prevent issues before they affect you.

Highly Trained Staff

Desktops, Servers, Advanced Networking, Security & Applications. We have specialist, highly trained IT staff in each one of these areas.

Competitively Priced

In most cases we have saved our clients’ costs and delivered a higher level of service compared to their previous IT company.

Quarterly Reviews

We take time out to review the service, provide you with technology update and discuss the partnership to see if it can be improved.

Onsite Engineer

Once a month, we’ll send an on-site engineer to spend some time with you to make sure everything is running as it should be.

Market Updates

Streym stay abreast of all the latest developments in the tech world and make you aware if you could increase efficiency or cut costs.

Quick Response Support

We aim to resolve any IT issues as quickly as possible so your productivity is not disrupted.

Preventing Downtime

Streym are constantly monitoring and maintaining key components of your IT environment. The aim is to solve problems before they become disruptive.

Technology Advice

Streym will give you the right technology advice so you can overcome business challenges, increase efficiency and grow without worrying if your IT can cope.

IT Support Scenarios

Above all, we recognise that supporting people is as important as supporting technology. We understand the importance of quality people, delivering a personal service.

  • All calls are answered by qualified Service Desk engineers. We do not employ “call-loggers” whose only job is to take a message.

  • We resolve 75% of problems in 30 minutes or less.

  • Our online helpdesk tool offers clients proactive updates and real time tracking of live IT support issues.

  • Engineers can be scheduled at the clients’ convenience not the other way round.

  • We help to identify user training requirements for our clients, increasing productivity and helping to minimise on-going support costs.

  • Streym offer comprehensive user-friendly reports for clients wishing to analyse their ICT and support needs and our performance.

IT SUPPORT SCENARIOS

Get Your Free IT Support Review

Streym is passionate about enabling customers to focus on their strengths; confident in the knowledge that their IT systems will reliably support them and their colleagues in their business pursuits.

If you are serious about getting value from your current IT systems, or you’re looking for ways to keep your business ahead of the competition, you will be amazed at how Streym can help. We offer a free review of your current environment to can tell you where you’re strong and where you’re not so strong.

Free IT Support Review | Streym IT

Contact us today for a free consultation

We pride ourselves on delivering a flexible engagement style in order to meet your requirements. Contact us for your free consultation.